Refund policy

Return, Refund & Cancellation Policy

Returns
You have 7 calendar days from the delivery date to request a return. To be eligible, the product must be unused, in its original packaging, and in the same condition as when you received it.

To start a return, email support@mamamiac.com with your order number and reason for return.

Personal care products, cosmetics, and opened or used items cannot be returned for hygiene and safety reasons. This does not apply to defective, damaged, or incorrect products, or to errors on our side.

Refunds
For any refund enquiry, please include an unboxing video with your email. Record it as you open the parcel, without editing, and make sure it shows:

  • The sealed outer package and shipping label
  • The product and its packaging
  • The issue (damage, defect, leakage, or wrong item)

Refund requests without an unboxing video may be delayed, as we need it to inspect the claim.

Once we receive and inspect the returned product, we will email you to confirm approval or rejection. Approved refunds are processed within 10 business days, after any applicable deductions are communicated to you.

  • Prepaid orders: refunded to the original payment method.
  • Eligible Cash on Delivery (COD) returns: we will confirm the refund method with you.

Your bank or payment provider may take additional time to show the refund. If more than 15 business days have passed since approval, email support@mamamiac.com.

Cancellations
You can cancel an order within 24 hours of placing it, as long as it has not been dispatched. Cancellations before dispatch receive a full refund with no shipping deductions.

To cancel, email support@mamamiac.com with your order number and "Cancellation Request" in the subject line.

Once an order is dispatched, it cannot be cancelled. We will try to stop delivery or return the shipment, but this depends on the courier, and the parcel may be returned to origin (RTO). Shipping deductions apply as described below.

Shipping Deductions
Customer-initiated cancellations and returns may be subject to shipping charges:

  • Cancellation before dispatch: full refund, no shipping deduction.
  • Cancellation after dispatch or RTO (prepaid): forward shipping and RTO charges are deducted.
  • Return after delivery (prepaid or paid COD): forward shipping and reverse pickup charges are deducted.
  • COD orders returned before delivery: shipping costs may apply. No refund deduction is possible, since payment was not collected.

Shipping charges depend on delivery zone, weight, distance, and actual courier cost. All deductions will be communicated to you before they are applied.

Defective, Damaged or Incorrect Products
If you receive a defective, damaged, or incorrect product, or the error was ours, there are no shipping deductions.

Nothing in this policy limits your rights under applicable consumer protection laws.